Loading errors

Brisbane 2 years ago • updated by SHOAIB (Moderator (EN)) 2 years ago 2

When I sometimes open the game it starts downloading an update, it works for a while but at a certain point it just stops loading and sits there. When I force quit and reopen the game it says, "Downloading. 0/x-y" in which x is the previous total mg when it failed, and y is the amount it got to. For example: if it failed on 50/150. then when the force quit and open it again it will say 0/100, and not do anything. The green bar progress will stay at the same point though.

If you are stuck with an issue like client launch, crash, the game freezes on the login screen, while loading or something else, you can always address this issue on the Help site (please pay attention to the already created topics, as there is a high probability that the issue was already reported)

Also, saving the game logs and sending them over to us, will increase our chances to find a solution to your problem.

How to do it:

  • Please locate and open the output_log.txt file, which can be found in the tankix_data game folder
  • Open and save the content of the file on any cloud storage (Yandex.Disk, Google Docs, Dropbox, somewhere that will allow us to view the file without downloading it) Alternatively, you can copy/paste the content of the file to the http://pastebin.com/ service.

Is it fixed now?