0
Fixed

Log In Failure

diebiotch 3 years ago • updated by SHOAIB (Moderator (EN)) 3 years ago 2

My password doesn't work anymore.

The system does not recognize my authorization code anymore.

I tried to create a new account, but it told me that the name is in use.

Posted on FB and got no help.

Created this new account to get in and get help.


PROBLEM ACCOUNT IS yawhom


Answer

Answer
Fixed

Have you tried changing your password?
If your email address is confirmed, in order to change the password you will need to click on "Forgot your username or password?" in the login screen. You will receive a unique code on your email address, which will be used in-game to change or reset your password.

If you don't have access to your account (username and password are not valid), don't hesitate to send us an account recovery ticket right away. Make sure to include as much details as possible.

Are you using the code you got for nickname reservation?

Answer
Fixed

Have you tried changing your password?
If your email address is confirmed, in order to change the password you will need to click on "Forgot your username or password?" in the login screen. You will receive a unique code on your email address, which will be used in-game to change or reset your password.

If you don't have access to your account (username and password are not valid), don't hesitate to send us an account recovery ticket right away. Make sure to include as much details as possible.