Yesterday, I was locked out of the Help site for 5+ hours. Thankfully I wasn't locked out of the forum, where I discovered it happened to others. Some of them were even locked out of both and had to take months. The bug basically deleted my username and password from the database; when I tried to log in to the Help site, it just said, "Username and password combination does not exist." I hope you fix this soon, because it has happened to a lot of players and has interfered with troubleshooting this problem.
Customer support service by UserEcho