My User not found

swiftbillyle 3 years ago • updated by SHOAIB (Moderator (EN)) 2 years ago 8

After the last update I can't enter the game because it can't find my account. When I am writing my user name there comes "User not found".Here are picture proofs:




I think that these two pictures are enough for the proof.

My email also can't be detected by the game. @Artcore please help me.

Luckily I had 1 more beta code and I used it to recreate my account and this came:

this could be an error with how the game is accessing data. you should uninstall and reinstall, and since accounts are saved in the tanki x files or whatever they're called, this will just reset the way your game accesses tanki X. that's all i can think of, if it doesn't fix than keep asking around or contact customer service.

Thanks for the concern but there is no bug/error with anything. First I though it as bug but I got to know that there is some other reason behind this and I don't have any problem with that.


It cannot found my user and incorrect email.What may be the problem and solution.I played the game few days ago and everything was fine, but now I have a problem.


Please contact the Customer Support using this ticket.