+1
Fixed

Thunder+viking

ItsHammsTime 2 weeks ago • updated by SHOAIB (Moderator (EN)) 1 week ago 6

So I haven`t been playing for a while, and Tanki X sent me an email with a promocode. I redeemed the promocode and when i was going to play with thunder and viking, they were both at lvl 1 when they were at level 7. Help me

Answer

Answer
Fixed

If it isn't fixed after server update or after 24 hours. Please contact the customer support by filling this ticket.

I don't really understand this comment.

So, what you are saying is, that both, your thunder and your wiking were at level 7.

Then you stopped playing for a while and Tanki granted you a promo code for being inactive.

The promo code includes the thunder weapon, the wiking hull and I think the north paint...

But when you activated it, the levels of thunder and waking were reduced to level 1.

Is that correct?

That is exactly correct...

Ok, well I can't help you with that. You have to wait until one of the Moderators took a look at it...

I hope they can help you :P

I expected something like, you thought you lost your level 6 skins, because Tanki X automatically equipped the Level 1 skins, but ok. ;D

Answer
Fixed

If it isn't fixed after server update or after 24 hours. Please contact the customer support by filling this ticket.

does that mean i`m getting my normal level thunder and viking?

You'll get that back if you had it earlier. Don't worry, just explain your problem to customer support and they'll be glad to help you.